Refund and Returns Policy

At Nursevests, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a straightforward 30-day return and refund policy. Please review the details below.

Return Window & Conditions

You have 30 days from the date of delivery to request a return. To be eligible for a return:

The item must be unused and in its original, resellable condition.
The item must be in its original packaging.

Return Instructions

To initiate a return, please contact our Customer Support team before sending any items back:

Email: support@nursevests.com
Phone: +17274812003

Once your return is approved, you will receive step-by-step return instructions.

Returned items must be shipped using a trackable shipping method, and a valid tracking number must be provided to us once shipped. Please include your name and order number inside your return package.

Cash on Delivery (COD) returns are not accepted.

Return Shipping Costs & Restocking Fees

Standard Returns — Customer Remorse

For standard returns, such as changing your mind or ordering the wrong item, the customer is responsible for the return shipping costs.

Restocking Fee

We do not charge any restocking fees ($0.00).

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains the wrong item, please contact us within 48 hours at support@nursevests.com with your order number and clear photos showing the issue.

Damaged or Defective Items

For eligible damaged or defective items, we will arrange a replacement or full refund at no additional cost to you.

Incorrect Items

If you receive an incorrect item, we will provide a prepaid return shipping label and ship the correct item to you as soon as the return is confirmed.

Refund Process

Once your return is received and inspected at our facility, typically within 72 hours, we will send you a confirmation email.

Approved refunds are issued directly to your original payment method within 7 business days.

Depending on your bank or credit card provider, please allow an additional 3–5 business days for the funds to officially post to your account.

Exchanges & Cancellations

Exchanges

If you need a replacement or exchange, contact our support team at support@nursevests.com, and we’ll guide you through the process.

Cancellations

Orders are processed quickly. If you need to cancel your order, please contact us as soon as possible.

If the order has already shipped, it cannot be canceled. However, you may request a return after delivery in accordance with this Return & Refund Policy.